Returns & refunds

The period is 14 days from the day you receive the goods. It applies to deliveries to Germany and Austria.

It is sufficient to tell us within this period that you want to return your order. You do not have to give a reason.

The basis is your statutory right of withdrawal. The full wording is on the page “Right of withdrawal”.

1. Send an email to info@henco2-gmbh.de and include your order number.

2. We email you a free DHL Paket return label as a PDF.

3. Pack the bracelet, ideally in its original packaging with the booklet, attach the label to the parcel and hand it in at DHL.

Please send the goods back no later than 14 days after you have notified us.

Henco2 GmbH, Badweg 1, 83126 Flintsbach a. Inn, Germany

Returns are free: we bear the cost of return shipping, from Germany as well as from Austria. We charge no handling or restocking fee.

We refund the purchase price including the cost of standard delivery without undue delay, and no later than 14 days from the day we receive your notice.

The refund is made to the same means of payment you used for the order. You will not incur any fees.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You may unpack the bracelet and try it on, as you would in a shop. You are only liable for a loss in value that results from handling beyond what is necessary to examine the goods.

Engraved bracelets are made to your personal specifications. They cannot be returned and are excluded from the right of withdrawal (§ 312g (2) no. 1 German Civil Code). Bracelets without engraving can be returned without restriction.

If a bracelet arrives damaged, is faulty or is not the one you ordered, write to info@henco2-gmbh.de. The statutory warranty rights apply, including for engraved bracelets, at no cost to you.

Henco2 GmbH, Badweg 1, 83126 Flintsbach a. Inn, Germany, email info@henco2-gmbh.de, phone +49 175 223 9594